Care Coordinator/Scheduler

~~Assistant Care Coordinator/Scheduler:

A Leading senior Care company in Preston has a fantastic opportunity for an experienced Care Scheduler to work for their well-established domiciliary care company based at our branch in Preston Working within a busy, very friendly office environment scheduling care hours for a close knit care team.

We provide support and assistance to people who wish to maintain an independent lifestyle in their own home. You will be required to perform a variety of duties in the coordination of staff schedules and services for clients.

This will briefly include;

Primary role

- Coordinate CAREGiver schedules on a daily basis

- Coordinate and maintain monthly client schedules

- Answer each incoming call in a friendly, professional and knowledgeable manner

- Manage new client enquires over the phone in a knowledgeable and professional manner

- Develop and maintain relationships with both clients and Caregivers by regular informative and telephone QA contact

- Identify and report to Care Manager, areas of recruitment need

- Enter and maintain accurate client and CAREGiver records

- Process and mail initial service enquiry letter/brochure

- Provide up to date hand over for out of hours cover

- Participate in out of hours "on call" Rota

- Provide care cover if required

Secondary

- Field employment enquiries from prospective Caregivers and arrange for application process as needed

- Assist Care Manager in completing Client Journal documentation - Coordinate and maintain a complete Client Service Schedule

- Participate in quarterly CAREGiver meetings

The Person:

•A good, basic understanding of care

•Computer literate

•Strong local knowledge of Preston and surrounding areas

•Some experience in scheduling

We Offer:

•Negotiable hours

•Competitive salary plus benefits

•Excellent working environment

•Ongoing training