Care Coordinator/Scheduler

Date Posted
5th August 2015
Reference
mem
Sector
Adults, Domiciliary Care, Health, Older People
Location
Preston
Benefits
Competitive Salary plus Benefits
Salary
Negotiable
Contract Type
Permanent
Grades
Non Qualified, NVQ/Diploma Level
Job Roles
Care Co-ordinator, Senior Care Co-ordinator, Social Care, Social Work Assistant, Home Carer

~~Assistant Care Coordinator/Scheduler:

A Leading senior Care company in Preston has a fantastic opportunity for an experienced Care Scheduler to work for their well-established domiciliary care company based at our branch in Preston Working within a busy, very friendly office environment scheduling care hours for a close knit care team.

We provide support and assistance to people who wish to maintain an independent lifestyle in their own home. You will be required to perform a variety of duties in the coordination of staff schedules and services for clients.

This will briefly include;

Primary role

- Coordinate CAREGiver schedules on a daily basis

- Coordinate and maintain monthly client schedules

- Answer each incoming call in a friendly, professional and knowledgeable manner

- Manage new client enquires over the phone in a knowledgeable and professional manner

- Develop and maintain relationships with both clients and Caregivers by regular informative and telephone QA contact

- Identify and report to Care Manager, areas of recruitment need

- Enter and maintain accurate client and CAREGiver records

- Process and mail initial service enquiry letter/brochure

- Provide up to date hand over for out of hours cover

- Participate in out of hours "on call" Rota

- Provide care cover if required

Secondary

- Field employment enquiries from prospective Caregivers and arrange for application process as needed

- Assist Care Manager in completing Client Journal documentation - Coordinate and maintain a complete Client Service Schedule

- Participate in quarterly CAREGiver meetings

The Person:

•A good, basic understanding of care


•Computer literate


•Strong local knowledge of Preston and surrounding areas


•Some experience in scheduling


We Offer:

•Negotiable hours


•Competitive salary plus benefits


•Excellent working environment


•Ongoing training

 

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