Reports to: Care Manager / Franchise Owner
Summary of position
To ensure all care packages are covered with the appropriate care worker in a timely manner at all times. To liaise with the care manager to ensure adequate cover for all existing and new packages to ensure the smooth running of the care service. To assist the director in the management of costs by ensuring runs and working patterns are efficient and logical.
Duties and responsibilities
Accepting, allocating and processing referrals for new work efficiently.
Accepting and processing changes and amendments to existing care packages
Assigning care workers to customers, whilst working within the standards and requirements of the company.
Ensuring all runs and working patterns meet the needs of the company, customer and care worker
Ensuring mileage and distance travelled is monitored and recorded
Ensuring adequate cover is available for sickness, absenteeism or holidays
Work with the care manager to pre-empt recruitment needs
·To induct all new support cordinators into the role
·To support and assist the support coordinator to complete tasks effectively
·To ensure work is allocated fairly and appropriately with the support coordinator
·To liaise with the care manager regarding support coordinator supervision needs
Working with other members of the administration team to ensure high quality service provision.
Liaising with customers and are workers to ensure an efficient service provision
Keeping accurate records on the system and working with the office team to ensure all data is up to date and relevant.
Preparation of reports as required.
Ensuring care worker rota’s are completed and distributed on a weekly basis to all appropriate parties.
On call on week on/ week off basis.
Any other duties as deemed necessary by the business.
- Knowledge of management systems
- Excellent IT skills
- Attention to detail
- Excellent communication skills – verbal, written and electronic
- Good reporting skills both verbal and written
- Good telephone manner
- Excellent understanding of companies policies and procedures
- Excellent knowledge of local area
- Ability to work under own initiative or within a team
- Clear understanding of good quality
- Clear police check relevant to country of residence
- Full clean drivers licence
- Class 1 Business Insurance
- Knowledge of staff plan roster
- Ability to problem solve