Assistant Care Manager

An opportunity has arisen for an enthusiastic, experienced, professional, caring and energetic Deputy Care Manager to join our team in Stockport: a dynamic, ambitious and growing company. 

Already enjoying a reputation second to none for delivering high quality personalised care, we are looking for a Assistant Care Manager who has the same core values, ethos and passion for delivering care as we do. 

Someone who wants to help us further develop our successful Home Care service upon the solid foundations already in place. 

We deliver a very different service: All calls are a 1 hour minimum, high consistency of matched and trained caregivers for all clients, arriving on time and staying the full length of the call puts Home Instead in a unique position in the market place. 

The Assistant Care Manager is expected to perform a variety of duties in the completion of service for clients. The Assistant Care Manager is expected to assist and support the Care Manager and other staff members in order to provide the highest quality of service to clients. 

The Assistant Care Manager will be responsible for: 
The direct supervision of the Field Care Supervisors and Care Quality Leads, ensuring that objectives are set in line with Department and Business objectives and monitoring progress against objectives. 
Conducting initial service calls with new clients, achieving the targets for new business and developing a person centred care package. 
Liaising with the Care Manager and Service Manager to match caregivers to clients, ensuring new packages can be accommodated. 
Provide support and guidance to Caregivers where appropriate, including shadowing and support visits to improve the care we deliver. 
Managing the QA process, ensuring that QA visits and Service Reviews are conducted in a timely manner and care plans are reviewed in line with CQC requirements. 
Liaising with the Care Manager to ensure all franchise standards are met, e.g. introductions, support visits, QA’s and Reviews of service. 
Participate in delivery of training and support of Caregivers, including the Caregiver Induction. 
Participate in Daily Huddles and monthly team meetings, help deliver Caregiver meetings and contribute to the Caregiver and/or Client Newsletter. 
Maintain accurate Client and Caregiver records on Electronic System. 
Provide a key administrative support function to the Care Manager and support the recruitment and interview process as required. 
Participate in out of hours “on call” one night per week and at weekend on a rota basis. 
To deputise for and take charge in the absence of the Care Manager. 
To support the Care Manager in ensuring all CQC standards and accreditations are met. 
Maintain confidentiality at all times for all company information, including client, Caregiver & office data. 
The Assistant Care Manager will report to the Care Manager and attend a weekly meeting with the Care Manager to feed back about their weekly activities. 

The Assistant Care Manager should already have or be willing to work towards a Level 4 qualification in Health and Social Care. 

Due to the nature of this role it is essential that the Assistant Care Manager holds a driving licence and have their own vehicle. Mileage expenses are reimbursed. 

The Assistant Care Manager will attend a monthly ‘Care Management’ meeting with the Care Manager, Service Manager and Owners to dictate policy and strategy, set targets and goals and ensure the overall business growth targets are being met. 

Key Skills required 
Enthusiastic and professional. Team player with an ability to work on own initiative. 
Be able to prioritize a busy workload focusing on critical tasks. 
Good working knowledge of Microsoft Word, Excel, Publisher and Outlook. Be able to manipulate data in various formats and compare statistics against budget/targets. 
Be willing to push boundaries to provide the highest possible level of Client Care in Stockport. 
Strong Communication & Interpersonal skills. 
Good written and verbal communication 
Ability to show initiative and work with minimal supervision 
The ability to both take the initiative and be adaptable in different situations, environments and with different people. Self-motivated and confident. Excellent time management skills. Attention to detail and good organisational skills. The ability to multitask is a must. Motivated individual and driven by set goals/targets. 

Desirable 
Background in Nursing, Home Care, Care of the Elderly or a similar industry is highly beneficial. 
Background in a coordination type role, understanding the principles of allocating work in an efficient manner and balancing both Client and Caregiver requirements. 

Remuneration 
Salary Up to £25k dependent on experience and skills 
Hours Fulltime, 37½ hours per week. Flexible to cover occasional evening & weekend service. 
Contract Permanent 
Pension Auto Enrolment in People’s Pension 
Expenses All reasonable out of pocket expenses and mileage at 45p per mile 
Mobile Phone Included 
Laptop Included